The Office of Workers’ Compensation Programs (OWCP) oversees four programs. The Energy Employees Occupational Illness Compensation program, the Federal Employees Compensation program, the Longshore and Harbor Workers’ Compensation program, and the Coal Mine Workers’ Compensation program.
Since the 1980’s, OWCP has evolved into an organization which is able to respond to changing circumstances, adjusting its procedures and resource commitments to address problems as they surface. Each OWCP program has a strategic plan that projects where it should be in the future to achieve its mission, and sets realistic, measurable steps for getting to that point. Each has as its foundation the following basic principles: high quality and timely claims adjudication and benefit delivery; superior customer service; and cost-effectiveness and fiscal integrity. Improvements achieved in these areas are measured against performance baselines or benchmarks, and outcomes as related to objectives are thus evaluated. OWCP rose to the challenge set by Congress in the Government Performance and Results Act by adopting goals which are challenging and require reaching out to their stakeholders to achieve results in the work outside their direct control.